Terms and Conditions of Use

Last updated: 2026-06-21

1. General Provisions

These Terms and Conditions of Use govern the purchase of goods from the online store "Eroto.eu" and the use of the website.

The Seller is Aitero, MB, company code 307676735, VAT number LT100020267712.

The Buyer may be a natural or legal person. By placing an order, the Buyer confirms that they have read these terms and agree to comply with them.

2. Age Restriction

"Eroto.eu" is intended for adults only. By placing an order, the Buyer confirms that they are at least 18 years old.

3. Products and Prices

Product descriptions, images, and other information are provided for informational purposes only. Due to display settings, manufacturer changes, or other circumstances, the actual appearance of a product may slightly differ.

The Seller makes reasonable efforts to ensure the accuracy of the information provided on the website but is not responsible for inaccuracies or changes in information supplied by manufacturers.

Product prices, taxes, and other charges are indicated at the time the order is placed.

4. Orders and Payment

The Buyer may pay using payment cards, bank transfers, and other payment methods offered by the store.

Available payment methods may vary depending on the delivery country, currency, order contents, technical capabilities, or other circumstances. The specific payment methods available are presented during checkout.

An order is considered accepted after successful payment or other order confirmation.

The Seller reserves the right to refuse to fulfill an order if, due to a technical error, an obviously incorrect price, or other objective reasons, fulfillment becomes impossible. In such a case, the amounts paid by the Buyer will be refunded.

5. Delivery

Goods are shipped from European Union warehouses located in Lithuania and Poland to European countries.

Delivery methods, delivery times, and prices are provided during checkout and may vary depending on the destination country, selected carrier, order contents, or other circumstances.

Delivery times are estimated and may depend on carriers, customs authorities, government institutions, or other circumstances beyond the Seller’s control.

If, due to reasons beyond the Seller’s control, the ordered goods can no longer be delivered, the Buyer will be informed and any amounts paid will be refunded.

6. Returns and Warranty

The Buyer is entitled to the rights provided by applicable laws.

For hygiene and health protection reasons, sealed or otherwise protected intimate-use products whose packaging has been opened after delivery cannot be returned, unless applicable laws provide otherwise.

If a product is defective, the Buyer is entitled to the remedies provided by applicable laws.

7. Sales to Business Customers (B2B)

Legal entities and other business customers are not entitled to the consumer right of withdrawal from distance contracts, unless applicable laws provide otherwise.

Products purchased by business customers cannot be returned or exchanged unless the product is defective.

8. Use of Products

The Buyer undertakes to use the products according to their intended purpose, the manufacturer's instructions, and applicable laws.

9. Liability

The Seller shall not be liable for damages resulting from improper use of products, use contrary to the manufacturer's recommendations, or circumstances beyond the Seller’s control.

The Seller shall not be liable for temporary website disruptions, third-party service interruptions, or other disturbances beyond its control.

The Seller shall not be liable for non-performance or delays caused by force majeure events.

10. Intellectual Property

All information, texts, photographs, and other materials provided on the website belong to "Eroto.eu" or their lawful owners. Copying, distributing, or using such materials without prior written consent is prohibited.

11. Applicable Law and Dispute Resolution

These terms are governed by the laws of the European Union and the Republic of Lithuania, without prejudice to mandatory consumer protection provisions.

Consumers have the right to contact competent authorities or dispute resolution bodies in accordance with the laws applicable in their place of residence.

12. Contact Information

Aitero, MB
Company code: 307676735
VAT number: LT100020267712
Email: info@eroto.eu
Website: https://eroto.eu

By using the website and placing an order, the Buyer confirms that they have read and accepted these Terms and Conditions of Use.

13. Changes to the Terms

The Seller reserves the right to update or amend these Terms and Conditions of Use at any time. The latest version of the terms is always published on the "Eroto.eu" website and becomes effective upon publication unless applicable laws provide otherwise.